To understand societal needs and fulfill them, we have improved our communication with stakeholders in order to make decisions based on their opinions.
|Stakeholder||Purpose||Method||Results for FY2022|
We strive to improve customer satisfaction by providing higher quality products and services.
The Kyocera Group established a customer service office to improve customer satisfaction by promptly responding to any inquiries, comments, or complaints received from customers in a sincere and proper manner. In FY2022, Kyocera received a total of 63,205 inquiries from customers.
We work to build an environment in which all employees can work with vitality based on our Management Rationale: "To provide opportunities for the material and intellectual growth of all our employees, and through our joint efforts, contribute to the advancement of society and humankind."
The Kyocera Group (in Japan) conducts workplace vibrancy surveys with employees to help bolster a sense of dynamism in the workplace. In FY2022 this survey was provided to 27,296 employees, with a response rate of 94.8%. We held four dialogue sessions offering employees and top management a chance to exchange opinions, which were shared with all employees in our company newsletter.
Opinions and requests from shareholders are provided to top management and related internal departments to improve management initiatives and identify key issues to address.
Kyocera holds briefing sessions with both institutional investors and individual investors every year. In FY2022, we held four presentations on our financial results and one business presentation for institutional investors, which were attended by some 439 people. We also meet individually with institutional investors from both Japan and abroad. About 250 dialogue meetings occurred with institutional investors in FY2022, including ESG-themed meetings. We also held three company information sessions for individual investors, which were attended by a total of 870 people.
We demand fair, transparent dealings with business associates and promote sustainable growth with partners to fulfill our social responsibilities concerning human rights, labor and environmental protection.
The Kyocera Group holds regular seminars and social gatherings with its suppliers. Annual awards are presented to the most outstanding suppliers of the year (FY2022 event was canceled to reduce COVID-19 risk). In addition, two events were held to exchange opinions on responsible mineral procurement training and human rights due diligence initiatives.
In recognition of the fact that companies serve as members of society, we fulfill our responsibility as a corporate citizen to support the development of local communities not only through our business but also through various social contribution activities.
The Kyocera Group is actively engaged in community revitalization efforts, and supports the professional soccer team, Kyoto Sanga F.C. As part of our environmental protection activities, we hold traveling environment and energy classes for children. In FY2022, we had the opportunity to communicate the importance of protecting the global environment to some 320 participants. We also invite local residents, business associates, administrative officials and neighboring companies to briefing sessions where we exchange opinions on our CSR activities. In FY2022, these sessions were attended by 34 people.
Dialogue with Local Communities
The Kyocera Group (in Japan) has been holding regular reporting meetings on CSR initiatives since FY2005 with the aim of further increasing two-way communication with local communities, one of our important stakeholders. We report on the economic, social, and environmental activities of the Kyocera Group and each site, and exchange opinions on CSR initiatives in areas such as human rights, labor, health and safety, the environment, fair trade, and ethics at the meeting.
Multiple Stakeholder Policy
Multiple Stakeholder Policy（pdf/33KB）
- Top Management Message
- Kyocera Group's Value Creation Model
- Sustainability Management
- Priority Issues
- Kyocera Group CSR Guidelines
- Stakeholder Engagement
- Environmental Safety Policy / Targets and Promotion System
- Measures to Fight Climate Change -Information Disclosure Based on TCFD Recommendations-
- Water Risk Response
- Recycling Activities
- Initiatives to Prevent Environmental Pollution
- Conservation of Biodiversity
- Environmentally Friendly Products / Green Procurement
- Environmental Communication
- A History of Our Environmental Protection Activities
- The Kyocera Group Human Capital
- Respect for Human Rights
- Promoting Diversity and Inclusion
- Occupational Safety
- Occupational Health, Safety, and Fitness Initiatives
- Supply Chain Management
- Approaches to Raising Quality and Customer Satisfaction Levels
- Social Contribution Activities
- Academic Advancement and Research
- Support for Culture and the Arts
- International Exchanges and Collaboration
- Environmental Protection Activities
- Local Community Activities
- Contributions to Society through Business Activities