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| Together with Customers |
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The Kyocera Group is focused on developing valuable businesses. Based on our Customer-First Principle, we have a strict quality policy and constantly strive for improvement. This enables us to provide customers with products and services that bring full satisfaction and enjoyment. By these means we are aiming for the state of “Quality Kyocera”. To realize this state, we have an established policy on quality, and are striving to raise the standard.
We have also established a product safety policy. The aim of this policy is product manufacture with the highest priority placed on the global environment and product safety. |
| Kyocera Quality Policy |
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| To produce quality goods that fully satisfy our customers, the Kyocera Group is setting a Kyocera Quality Policy. The objective is constantly in the minds of all employees. |
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Kyocera places top priority on our environmental management and product safety systems. |
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Kyocera provides products and services to our customers that exceed their expectations by putting them first. |
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Kyocera aims to be a world leader in quality by doing every job right the first time. |
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| Product Safety Policy |
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| "Safety is the utmost priority for all products made and/or sold by Kyocera. Regardless of form or function, they must not endanger a person's life or well-being, nor inflict damage on property." From that perspective, Kyocera has set a Product Safety Policy, in addition to a Quality Policy. |
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Kyocera is fully acquainted with the latest information related to Product Liability and Product Safety. |
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Kyocera maintains the world-leading standard of Product Safety. |
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Kyocera systematically practices Product Safety in accordance with manuals. |
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| Customer Support Center |
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Kyocera has a Customer Support Center (Call Center) to handle
matters concerning consumer products for general customers.
Kyocera aims to raise the level of customer satisfaction by always
responding earnestly, correctly and promptly to customer
inquiries, consultations, complaints, and other matters.
Valuable information and inquiries received from our customers
are reported to top management and related business divisions
in a timely manner, so that they are used to improve the quality
of our products and services.
Private information of our customers is completely protected
and controlled by the corporate rules and regulations on
information security. |
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Thorough application of the Customer-First Principle |
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Responding to the Voices of Customers |
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| Together with Employees |
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| The Management Rationale of the Kyocera Group is “To provide opportunities for the material and intellectual growth
of all our employees, and, through our joint efforts, contribute to the advancement of society and humankind”. In
our quest to achieve this Rationale, we constantly strive to optimize our organization. Kyocera is setting up personnel
and education systems necessary to develop and train employees, while actively undertaking measures for improved
safety and the prevention of accidents or disaster. Optimizing our organization gives employees a sense of pride in
their company and the feeling that their work is worthwhile. |
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Together with Employees 
·Personnel Matters
·Employee Education
·Safety & Health / Fire & Disaster Prevention
·Kyocera Perfect 5S Promotion Activities |
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| Together with Shareholders and Investors |
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| The Kyocera Group is striving to improve the transparency of business activities. At the same time, we are working to
ensure the prompt, appropriate and fair disclosure of information to shareholders, investors and all others who have
interests in the corporation. |
| General Meeting of Shareholders |
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| Kyocera regards the “General Meeting of Shareholders,” the highest decision-making organ of a corporation, as an important opportunity to communicate with shareholders and strives for openness. |
| Proactive Disclosure |
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| The website shows financial statements and other information
that must be disclosed by law. In addition to legally required
disclosure, Kyocera actively posts
various kinds of timely information,
including share prices and recent
news items. |
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Profit Distribution |
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Assessment of Socially Responsible Investment (SRI) |
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| Together with Business Associates |
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| To our business associates, procurement departments are windows into the company. We must constantly be wary of buyer’s
logic, or the logic of a party in a stronger position. To consistently engage in fair purchasing activities, we have adopted the
following rationale: “Purchasing is the face of the company. Always be fair. Let’s become a reliable and valuable Purchasing
Group with gratitude toward others, humbly reflecting on our behaviors and giving our best efforts at all the times” |
| Supplier Selection Policy |
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Kyocera adheres to the Supplier Selection Policy outlined
below. If a new supplier seeks to conduct business with
Kyocera, that prospective supplier is asked to provide a report
giving a general overview of the company, and to complete a
questionnaire about Environment-Related Activities.
The supplier is assessed and then selected or denied based
on these materials and various findings as established in the
Supplier Selection Policy. Similarly, established suppliers are
periodically surveyed, assessed and reviewed. |
| Supplier Selection Policy |
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Whether the fundamental thinking of the Kyocera
Group is understood. |
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Whether the thinking of the business operator and the
management rationale of the prospective supplier are
acceptable to Kyocera. |
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Whether the company aims to improve management
ability, technological strength and manufacturing
ability; and whether business management is
appropriate and stable in terms of scale and finances.
(e.g.: VA/VE* proposal strength) |
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Whether the company excels in such areas as quality,
price, delivery time, service response, etc.
(e.g.: ISO 9000 series or equivalent quality management
systems; lead-time reduction activity) |
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Whether the company is seriously involved in global
environmental conservation activity.
(e.g.: ISO 14001 certification) |
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VA: Value Analysis
VE: Value Engineering |
| Supplier Seminars |
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| Each year, business associates are invited to supplier seminars at Kyocera. The purpose is to give suppliers a better understanding of the Management Direction, business policies and other facets of the Kyocera Group, and to appeal for even greater cooperation in the future. |
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Relations with Business Associates |
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Supply Chain CSR Questionnaire |
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| Together with Society — Social Contributions — |
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| The Kyocera Group continues to develop new technologies and provide high-quality, high-performance products. Our
corporate activities are guided by the rationale of “Contributing to the advancement and development of humankind
and society.” Recognizing that a corporation is a public institution, the Kyocera Group will continue to work actively
not just in business, but also in contributing to society in diverse ways. |
Together with Society — Social Contributions —
·Supporting Academic Advancement and Research
·Supporting Culture and Arts
·International Exchange and Cooperation
·Environmental Protection
·Local Community Activities
·Supporting Sports / Other Activities
·Kyocera Labor Union Community Service Activities |
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| Related info |
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