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The Kyocera Group is focused on developing valuable businesses. Based on our "Customer-First Principle," we have a strict quality policy and constantly strive for improvement. This enables us to provide customers with products and services that bring full satisfaction and enjoyment.
We have also established a product safety policy, with the goal of manufacturing products that place the highest priority on the global environment and product safety. |
| Thorough Application of the "Customer-First Principle" |
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Kyocera places top priority on our environmental management and product safety systems. |
| 2. |
Kyocera provides products and services to our customers that exceed their expectations by putting them first. |
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Kyocera aims to be a world leader in quality by doing every job right the first time. |
| Kyocera Group "All-Company CS Improvement Committee" |
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Practicing of the Customer-First Principle is one element of the Kyocera Group’s Management Direction. To become "An innovative enterprise that continues to grow," pleasing customers and earning strong trust is our most important challenge.
An All-Company CS Improvement Committee meets each month to consider concrete activities toward meeting that challenge.
Chaired by the Kyocera President, the committee includes representatives from domestic Kyocera Group companies. |
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| 1. |
Kyocera is fully acquainted with the latest information related to Product Liability and Product Safety. |
| 2. |
Kyocera maintains the world-leading standard of Product Safety. |
| 3. |
Kyocera systematically practices Product Safety in accordance with manuals. |
| Responding to the Voices of Customers |
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| Customer Support Center |
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Kyocera has set up a Customer Support Center (Call Center)
to deal with matters concerning consumer products for general customers. The Call Center functions as an organization independent of the division responsible for the finished product. Unconstrained by the interests of the responsible division, the Call Center strives to respond promptly and precisely to inquiries, complaints and other opinions received from customers.
The valuable information gathered about problem areas and other matters is promptly reported to top management and to the relevant division. This leads to the swift elimination of customer inconvenience and dissatisfaction, the improvement of products and services, and heightened customer satisfaction.
Personal information about customers is guarded and managed with strict security, in accordance with internal rules and regulations.
Breakdown of Inquiries |
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| Related info |
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